Our commitment
We want you to love what you receive from us. If something is not right, contact us and we will work with you in good faith.
Return window
Contact us within 14 days of delivery if you would like to request a return or exchange for an unused item in its original condition and packaging.
Because many items are handmade or limited-run, some products may be final sale; that will be noted on the product page when applicable.
Non-returnable items
For health, safety, or hygiene reasons, we generally cannot accept returns of opened or used items unless they arrived damaged or defective.
Custom or personalized orders are typically non-refundable once production has started.
Damaged or incorrect items
If your order arrives damaged or we sent the wrong item, contact us within 7 days with photos of the package and product. We will replace the item or issue a refund, including reasonable shipping costs where applicable.
Return shipping
Unless the return is due to our error, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit after we process the refund.
Original shipping charges are non-refundable except when the return is due to our mistake.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel unfulfilled orders; once an order has shipped, our standard return policy applies.
How to start a return
Email thesaranghaesutdio@gmail.com with your order number, the item(s) you wish to return, and the reason. We will provide return instructions if your request is approved.